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Update faq authored by Admin clmouton's avatar Admin clmouton
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faq.md
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......@@ -73,7 +73,7 @@ The procedure and detailed information are provided [here](https://doc-si.inria.
## How to convert a user account from internal to external
When a user is leaving Inria, the gitlab account cannot be used anymore.
When a user is leaving Inria, the gitlab account cannot be used anymore.
Two situations can occur :
......@@ -81,13 +81,13 @@ Two situations can occur :
Before leaving Inria:
* The user him.herself open a ticket requesting to convert the account, providing the information mentioned below.
* The user him.herself open a ticket requesting to convert the account, providing the information mentioned below and the name of the sponsor.
### The user has already left Inria
* The sponsor open a ticket requesting to convert the account, providing the information mentioned below.
In both cases, open the ticket on helpdesk.inria.fr in the category "Demande sur GitLab".
In both cases, open the ticket on helpdesk.inria.fr in the category "Demande sur GitLab".
Required Information in the ticket is :
......