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* an administrator mades the conversion to the new account and gives the new identifier to the user;
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* then, the user can ask for password recovery using this new identifier and provide a new password.
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For Mattermost, the transfer can not be made automatically :
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* the user has to be removed from his/her subscriptions ;
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* the service Mattermost has to be added to the new external account and
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* the new account has to be added manually to each Mattermost team and canal of interest.
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## How to convert a user account from external to internal
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External users can one day be hired by Inria and ask for an internal gitlab account. In this situation the external account can be converted into an internal one with proper inria email and iLDAP parameters. To do so the user must open a ticket (https://helpdesk.inria.fr/, section gitlab) requesting to convert the existing external account into an internal one, providing:
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