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Update faq authored by MOUTON Claire's avatar MOUTON Claire
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## How to convert a user account from internal to external
When a user is leaving Inria, the gitlab account cannot be used anymore. To keep the accesses to the projects, please follow this procedure, between the user's departure and 2 months later.
When a user is leaving Inria, the gitlab account cannot be used anymore. To keep the accesses to the projects, please follow this procedure, between the user's departure and 2 months later. The request must **not be made before the contract end date**, as the administrators will only be able to carry out the conversion once the person's computer account has been closed (the departure date has passed).
Anyone with an active Inria account can open a ticket on helpdesk.inria.fr in the category "Demande sur GitLab", requesting to convert the account and providing :
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Before doing so, the user must ensure that he has no image in the container registry in any of his private projects. If this is not the case, the conversion operation will fail because the user's login cannot be modified. If the user wants to keep the registry content, s.he can make a _docker pull_ to a local destination, before making a _docker push_ to the new repository (with the new external login).
The conversion will be made after the user has left Inria, when the Inria account is deactivated (which occurs when the Human Resources service closes the Inria account, between 1 and 3 months after the departure):
The conversion will be made after the user has left Inria, when the Inria account is deactivated :
* an administrator mades the conversion to the new account and gives the new identifier to the user;
* an administrator makes the conversion to the new account and gives the new identifier to the user;
* then, the user can ask for password recovery using this new identifier and provide a new password.
For Mattermost, the transfer can not be made automatically :
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